Fireworks done - Now post the flyers!
Last week at home we had the unfortunate matter of our landline home telephone deciding to no longer work.
It just stopped. Holiday mode I imagine.
As if by magic it just suddenly went silent during Tuesday morning, and to be honest it was fairly adamant it wasn’t coming back any time soon.
One Stop Shop
My curious mind couldn’t help thinking the other end of the phone line had been unplugged in the exchange box. Hmmm…
With it went the broadband connection. Fortunately British Telecom (BT) are responsible for it all so I promptly logged a fault with them.
How Long?
Now, as I’m on their superfast, high performance Infinity 2 broadband deal I’d hoped for a swift investigation. Unfortunately I was mistaken.
“Sometime over the next 4 days we’ll have a look for you”, was the response. Four days? This is 2012 for heaven’s sake!
That Was Quick
Well, eventually an engineer turned up on Thursday. Oddly enough after a swift visit to the local exchange box he had it resolved in a jiffy!
Loose plug perhaps?
It’s quite frustrating, paying for an expensive service for two days of nothing. Wonder what they do with my money if it’s not to fund my fibre connection 24 hours a day?
Anyway, fortunately it’s fixed now so thank you BT.
Oooh, A Bit of Post!
So, this leads me onto something that popped through my letterbox yesterday. You know the old fashioned way of communicating.
The envelope in question was addressed to “The Householder”. It was from BT.
Click Here to find out why British Telecom could do with finding out about their own customers…
